Food delivery platform Zomato on Tuesday apologised to a customer from Tamil Nadu who had alleged that a customer care agent refused to provide him a refund on his order for not knowing Hindi. Zomato also said it had sacked the employee.
In screenshots of messages tweeted by the customer, Vikash, the agent could be seen saying that everybody should know Hindi. The agent also claimed that Hindi was India’s national language.
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On Monday, Vikash had asked a Zomato customer care agent on redressal chat to find out the reason for a missing item in his order. The Zomato employee said that she was unable to communicate with the restaurant staff due to “language barrier”.
When Vikash said that Zomato should have hired Tamil-speaking employees and demanded a refund, the Zomato employee said: “For your kind information Hindi is our national language. So it is very common that everybody should know Hindi a little bit.”
On Tuesday, Vikash posted screenshots of the chat on Twitter.
“Customer care says amount can’t be refunded as I didn’t know Hindi. Also takes lessons that being an Indian I should know Hindi. Tagged me a liar as he didn’t know Tamil. Zomato not the way you talk to a customer.”